I won a set of Renthal bars from ebay user 'justcallmespidey' last weekend, his listing for them had no description of condition but he had posted a question he answered on the listing, replying that the bars were "mint, some scratches but will come out with wire wool"
Because of that reply on his listing i decided to have a punt & ended up winning them, expecting them to be as described.
link to listing:
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&rd=1&item=320244613645&ssPageName=STRK:MEWN:IT&ih=011The bars turned up on Friday & when i opened the piss poor packaging they were sent in, the bars were in a complete state, far from being 'mint' they are covered in scratches, 80% of them being very deep. the allan bolt on the cross brace is badly chewed..I would describe them as good condition at best.. & just to put the icing on the cake, the guy charged me £12 postage & the package cost him £5 to send..
I decided to message the seller to inform him i was unhappy & try to resolve the issues...heres the messages i sent & the replies i got, its good for a giggle if nothing else
Dear justcallmespidey,
hi, i received the Renthal bars this afternoon & i must say i am very disappointed.
They are far from being in the "Mint some scratches but will come out with some wirewool" condition that you posted on the listing.
There are loads of scratches on the bars & most of them are deep which will definetly not come out with wire wool, they will need wet n drying to a fine grade & buffing on a polishing wheel to bring them anywhere near decent condition.
The black cross brace has a few small nicks too, plus one of the allen bolts is 80% chewed making it extremely difficult if not impossible to remove & replace.
I would say the bars are in good condition at best...
& just to top it all off i get charged £12 postage when it only cost you £5 to send the bars to me.
Could you please get back to me regarding these matters..
Many thanks
Dear djgivvinup,
Define the word mint , not in my listing but a reply to a question and as I would say so to for being of its age , alan bolt ? unaware so sorry , postage a I dont pre weigh items so there we go , would you like a refund ? not a problem refunds are not an option as not stated but in your case , refund item not postage costs , feedback if your unhappy leave negitive feedback its not a problem for me , your feedback will mirror mine . let me know what you want.
Dear justcallmespidey,
Hi, you posted that reply to a question on your listing so surely that means it WAS in your listing? The word 'mint' means the item should be in the same condition as it was when first made, brand new no marks or damage of any kind.
As you added the words "some scratches but will come out with some wire wool" i along with most people would assume the bars were in near new condition but with some light surface scratches, which they are clearly not.
With regards to the allan bolts, like i said one of them is badly chewed, if you are to reply to a question regarding condition & post it on your listing surely you would check the bars before blurting out that they are "mint"?
As for the postage, the fact is i have paid £7 more than the actual postage cost.
If a full refund is issued then it will be for the £59 i paid.
I contacted you assuming we could come to an ammicable resolution of this matter, not for threats about negative feedback.
Dear djgivvinup,
Well mint is a word up here which means a many things /great,sound,class,top,mint, you get my drift never known it to be mint meaning A1 as new ,if this would be the case to whom is reading these messages, should clearly be able to define my slang as I said SOME scrathes will come out or should I can;t remember , and is if used a word like SOME this should tell you that this item is not as new A1 ,, CORRECT ?
Dear justcallmespidey,
When you have an item for sale & you are asked the question "what condition is the item in" to answer with the word 'mint' gives this word only one meaning regardless of the slang you or anyone else uses, in a sale situation it means 'as new', 'A1' as you put it. I have already said that the item wasn't stated as just 'mint' & i also said that i wasn't expecting 'as new, A1' condition because you stated "some scratches" so yes CORRECT.
The fact still remains the bars where not as stated & i was overcharged on postage.
I suggest to resolve this matter there are 2 options, either a full refund of £59 & i return the bars, or a partial refund to reflect the condition of the bars & overcharged postage say £15-20 & i keep the bars & restore them at my own cost.
let me know what you would like to do.
Dear djgivvinup,
on your bike , refund for item only or leave my feedback , ok
What a lovely person he is
I've now opened a paypal dispute & im awaiting a reply from the nice man
