HELP NEEDED PLEASE! Postal diasaster!!

[daz bmx it!]

Ok guys need your help?...The Superb Parcelforce company delivered a bike for me and the guy I sold it to says that the rear drop out has been severly damaged in transit! What can I do about it? Can I claim off them
? how do I go about it as I haven't been in this position before help and advice needed please

[sonic-1]

depends if yer packed it properly yer allways need to put something between rear drop outs n realy pack each end of the frame
first off the guy who receved it will need to claim as its not in the condition yer sent it

[theRuler]

i've rec'd a frame and forks wrapped only in a bin liner before, and it was fine.

doesn't matter how good you pack it, parcelfarce can still destroy it, if they want to.

some of them are fooking animals

i think they just single out certain packages and drive over them in a van

[oberonspacefruit]

was it insured?


i sent a guitar to spain, and it got fooked. they paid out in full.

[Timmeh]

Get hold of Consumer Direct (trading standards) 08454 040506 or on line.  May need to check on Parcel Farce's disclaimer/ Terms & Conditions on carriage of items though...should be some level of insurance included.

...if you paid for a service, it should be carried out with reasonable skill and care by the company/ representative of the company.  Reasonable means 'what the man on the Clapham Omnibus should expect'.  I.e. joe bloggs, you or me.  Also depends if you are a business or a making a private contract

A BMX frame doe not just 'bend', so some feckin' gorilla has treated it quite badly (have worked in air freight and seen these mammals at work...).

HTH 

[Frosty]

Daz,

The same thing happened to me. I sent a GHP to Johan and when he received it both rear drop outs were bent. Check this for how bad they look now!!!

[jon foz]

Im fairly certain it is down the the sender to claim for any loss/damage,tell the customer to keep all packaging as this usually needs to be inspected.
If it was sent through parcelforce,this number may be of use to you,01924 294 283

hope you get it sorted,they have always been quick to respond to me in the past

Jon

[matt]

the exact same thing happened to me with a loopy ripper, the rear drop out snapped off, get ready for a battle, you need to prove the cost of the item with reciepts etc it takes feckin months, and in the end they refused to pay me so i lost nearly £400, get the guy to take pics of the damage and the box. good luck fella your gonna need it   

[stuntmaster]

i received something that came via parcelforce and they put red paint over the bits where they have made holes in box and yeah but of muppets as mine bike came with dropout hanging out end of box luck they were sm dirtbike ones so thick as hell

[bodamus]

I thought standard Parcelforce packages were insured for up to the value of £150 against loss or damage. Anything over a value of £150 you had to take out extra insurance or risk it.

Worth checking their website to see if this is still the case.

bodamus

[daz bmx it!]

Cheers Guys, the guy is gonna take pics for me of the damage and the box,It was properly packaged in a Strong bike box I believe its covered up to £150,so that should cover the forks well it was A 24" VDC  cruiser only joking  as long as they pay out the £150 I can get the bike back and he can have his dosh back

[Zippy]

Please tell me it wasn't the AP.