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I think we are all missing 1 very important point here-they did not deliver ANY of the parcels correctly to the address that was given on the shipping label !! I know parcel companies do leave with neighbours etc BUT they are not meant to deliver them anywhere else without prior permission of the sender so surely TNT are 100% at fault and should fully compensate you anyway
...POLICE ... They put me onto the civil legal service, who then put me onto citizens advice, who then put me onto the community legal advice who then told me it is a legal matter and the police should at least be able to go round to no 11 and say for sure that both Parcels were delivered there or not....