Just got an email this morning from Parcel2go, they have offered me £75 as a compensation token (£50 standard cover and £25 toward the loss) If I accept it, they will consider the matter closed. I have had no response from the police as of yet, which is pretty bad seeing as I reported it on the 22nd of March
Here is a transcript of my morning conversation today with parcel2go
You are now connected with Richard
Richard: Welcome to Parcel2go.com online. How can I help you today?
Jonathan Threadwell: Hi. I have just received an offer of a claim from a missing parcel, but I am not really happy with it as it is only for £75 and the value of the parcel lost was £370
Richard: Ok Jonathan if you wish to dispute a claim you will need to email claims@parcel2go.com
Jonathan Threadwell: What happens if I reject the offer, will another one be submitted?
Richard: You would have to email the claims team as I said Jonathan
Jonathan Threadwell: Do you have an email address for the parcel2go complaints department please.
Richard: Jonathan if you want to appeal the decision you need to email the claims team
Jonathan Threadwell: I would also like to make a complaint as I have been trying to sort out this mess with your company since the 22nd of March and have been passed around every department without getting anywhere. I will email the claims department, but I would also like to put in a formal complaint. Could you tell me how I would do this please?
Richard: Ok you would need to speak to a supervisor on here Jonathan is that ok?
Jonathan Threadwell: Yes that is fine thankyou
Richard: Ok one moment please
Richard: Sorry for the delay I am transferring now Jonathan
Please wait while I transfer the chat to Ashley.
You are now connected with Ashley
Ashley: Hello Jonathan, I apologise that you have been passed around. We have simply been trying to fix the problem for you
Jonathan Threadwell: I am sorry, but your company has done practically nothing to help, since the parcel went missing on the 6th of March.
Jonathan Threadwell: Parcel2go have only made a handful of calls to TNT tot ry and locate the parcel and this has only been done as a response to my daily phone calls to chase the matter up.
Ashley: Searches have been made from the courier and I can only apologise that is lost.
Ashley: I can only apologise
Ashley: Everything was done to locate this parcel
Jonathan Threadwell: After a month of this routine, I was told that TNT dont have the parcels and parcel2go have advised me to make a claim. I have put in a claim and this matter took nearly three weeks to reach a conclusion and today I have been offered £75 for the missing parcel which was worth £370
Ashley: Yes Jonathan but you failed to take out any cover.
Jonathan Threadwell: So that is your response for all the distress and inconvenience your company has caused me over the last month and a half? I paid for a service and the service has not been anywhere near good enough. Do you know that I had two failed collection attemps with your site when trying to use UPS and your company said they would transfer the collection to TNT. Tnt turn up and loose the parcel, which has now resulted in paypal passing the matter over to a debt collection agency for the amount of £370
Ashley: I can only apologise. I would advise taking out cover when ever possible.
Jonathan Threadwell: I was also told over the phone that I would be offered the £370 as a good will gesture
Ashley: This is incorrect Jonathan
Jonathan Threadwell: Is this conversation going to be passed on the complaints department. Surley you cant expect me to be happy with your response and the service I have received. You are not willing to do anything about this matter?
Ashley: As there is nothing we can do Jonathan. I am sorry.
Jonathan Threadwell: Please can I talk to someone in the complaints department?
Ashley: If you wish to make a complaint then please e-mail quality@parcel2go.com
Jonathan Threadwell: Thankyou and in the meantime I will post this conversation on to the collectors forums that I use on the internet to illustrate what a completly useless and un co-operative service I have recieved.
Ashley: Okay Jonathan. I am sorry you feel this way, for future reference I would advise taking out cover to avoid this situation. Of course I do apologise for the loss
Jonathan Threadwell: Nowhere near good enough.
Ashley: Okay Jonathan
I have now had to email the claims department at parcel2go and the complaints department as well as sending it all over to paypal so they can see I am chasing the matter up. I havent been able to use paypal or ebay for over a month now and have seen some right bargains come and go under my nose