to be honest i've never had a problem with winstanleys, although i haven't bought loads from them anyway. the best service i've had from a shop was custom riders, ordered a wheel build that took about 3 days from ordering to turn up, i had ordered a freewheel too but none in the box, so a quick phonecall at about 3oclock saying no freewheel. they apologised and said they will stick one in the post, it arrived about 7.30 am the next day and i live in scotland.
