I bought a custom mtb off them a few years ago, I broke the frame the first day I had it by doing a 360, dabbed the brake and it ripped the caliper mounts off the frame and crumpled the disc, I was worried as I wasnt sure I would get warranty as it was obvious the bike had been forced rearward with the brake applied but of course I played dumb, they were great picked the bike up fitted new frame wheel disc caliper etc no questions asked jusst said it waas the first time it had happened hehe.