Taken from Biagio's ad
"We believe there should never be a need to leave negative or neatral feedback. If you are the type to react to a purchase situation by leaving negative or neutral feedback we would ask you to exit this page now. If a situation should arise we ask you to email or call us so that we can resolve your issue as quickly as possible."
What is a purchase situation anyway, is it where you find you've been screwed over and want a refund